Shipping & Returns
Domestic Shipping - North America
Most orders ship within 2-3 business days. If you do not receive an order confirmation email within 24 hours of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS are also experiencing delays with deliveries. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
We ship most international packages via UPS.
International packages may be subject to customs, duties or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Canna Botanicals have no control over these circumstances.
Refunds and Exchanges:
At Canna Botanicals, our goal is to insure that our customers are completely satisfied with their merchandise purchased. Most sales are final. We look at returns on case by case basis. All of our products are tested and carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.
However, we will replace products damaged during shipment if photographic proof of damage is submitted to Canna Botanicals within 7 days of delivery.
If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.
Please contact us at email@example.com for further details.
Due to the coronavirus, we cannot accept exchanges.
Thank you for your understanding.